Privacy Policy

At AWN LIMO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury transportation services or visit our website.

Information We Collect

When you use our services, we may collect the following personal information:

• Name
• Email address
• Phone number
• Pickup and drop-off locations
• Flight information (when applicable)
• Payment information (processed securely through our payment providers)

We also collect certain non-personal information through website analytics and security technologies, including Google Analytics, Microsoft Clarity, and Wordfence, to improve website functionality, analyze visitor behavior, and protect against malicious activity.

How We Use Your Information

Your information may be used to:

• Process and confirm reservations.
• Provide luxury transportation services.
• Communicate booking confirmations, ride updates, and appointment reminders.
• Respond to inquiries and provide customer support.
• Process payments.
• Improve and personalize our services.
• Maintain the security and performance of our website.
• Comply with legal and regulatory obligations.

Information Sharing

We may share your information only when necessary with:

• Trusted service providers that help deliver our transportation services.
• Payment processors.
• Technology providers supporting our website and communications.
• Government authorities or law enforcement when required by applicable law.
• Other parties when you provide your explicit consent.

No mobile opt-in data or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communications

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from AWN LIMO, you may receive messages related to the following:

• Reservation confirmations
• Ride status updates
• Appointment reminders
• Follow-up messages
• Billing inquiries
• Customer support communications
• Important service notifications

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your reservations, ride updates, or billing inquiries.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from AWN LIMO in the following ways:

• Verbally, during a conversation
• By submitting an online booking or contact form
• By filling out a paper form

By providing your mobile phone number and opting in, you consent to receive SMS messages from AWN LIMO for the purposes listed above. Your consent is collected only through an optional checkbox that is not pre-selected by default, and is voluntary — it is not a condition of purchasing our services.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert link).

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

Your mobile phone number and SMS consent will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Consent to Receive SMS Messages

When you submit a booking request or complete a contact form that includes SMS consent, you agree to receive conversational, informational, and service-related text messages from AWN LIMO.

Your consent is collected only through an optional checkbox that is not pre-selected by default.

You may withdraw your consent at any time by replying STOP.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our website also uses Wordfence security technology to help detect malicious activity and prevent unauthorized access.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing activities.
• Withdraw consent where applicable.

To exercise these rights, please contact us using the information provided on our Contact page.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, enhance user experience, and protect website security.

These services include:

• Google Analytics
• Microsoft Clarity
• Wordfence Security

You may disable cookies through your browser settings; however, doing so may affect certain website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact AWN LIMO using the contact information available on our website.

We will make reasonable efforts to respond to your inquiry in a timely manner.

Effective Date

This Privacy Policy is effective as of July 2026.