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Privacy Policy

At AWN LIMO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury transportation services in New York City or visit our website.

 

Information We Collect

When you use our services, we may collect personal information including:

• Name
• Email address
• Phone number
• Pickup and drop-off locations
• Flight information (when applicable)
• Payment information (such as credit card details)

We also collect certain non-personal information through website analytics and security tools, including Google Analytics, Microsoft Clarity, and Wordfence, to help us improve our website, analyze traffic, and protect against security threats.

 

How We Use Your Information

We use your information to:

• Process and confirm reservations.
• Provide luxury transportation services.
• Communicate booking confirmations, updates, and service notifications.
• Respond to inquiries and provide customer support.
• Process payments.
• Improve and personalize our services.
• Maintain the security and performance of our website.

 

Information Sharing

We may share your personal information only when necessary with:

• Trusted service providers and business partners who assist us in delivering our transportation services.
• Payment processors.
• Government authorities or law enforcement when required by applicable law.
• Other parties when you provide your explicit consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

SMS Communications

If you choose to receive text messages from AWN LIMO, we may send booking confirmations, ride updates, appointment reminders, and other service-related notifications.

Your SMS consent is voluntary and may be withdrawn at any time by following the opt-out instructions included in our messages or by contacting us directly.

Your mobile phone number and SMS consent will never be sold, rented, or shared with third parties for marketing or promotional purposes.

 

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our website also utilizes Wordfence security technology to help detect and prevent unauthorized access and cyber threats.

 

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, it is securely deleted or anonymized.

 

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing activities.
• Withdraw consent where applicable.

To exercise any of these rights, please contact us using the information provided below.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.

We use services including:

• Google Analytics to understand website traffic and user interactions.
• Microsoft Clarity to analyze visitor behavior and improve website usability.
• Wordfence to enhance website security and monitor for malicious activity.

You may control or disable cookies through your browser settings.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted on this page along with the effective date.